Dressing up Auckland since 1928

135i Pilkington Rd, Panmure, Auckland 1072 (09) 525 6546

Frequently Asked Questions

At Desiree Costume Hire, we love helping you find the perfect look! When you visit us, one of our friendly and knowledgeable team members will bring a range of costume options out to you, helping you find the perfect fit and style. If you've got a specific look in mind, feel free to show us some reference images and we'll do our best to bring your vision to life with our extensive costume collection.

Just a heads-up: we do require a form of photo ID, and full payment is needed before the costume leaves the store.

The average hire cost is around $69 but it depends on the specific items you choose, with additional accessories priced separately. Feel free to contact us for a quick quote, we’re happy to help! All prices include GST.

Yes, we do ask for a bond of $50 to $150 per costume. It’s fully refundable when the costume is returned on time and in good condition.

Bonds will be refunded in the same way they were paid. If you pay your bond by card, we’ll need to use the same card to process the refund. Please note, bonds that aren’t collected within a month after return will be forfeited.

Our standard hire period gives you up to four nights with your costume.

You can extend your hire for just $10 per night, per costume. Let us know if you're hiring for a production or theatre group as we offer special rates for those too.

Absolutely! If there’s something you’ve got your eye on, we recommend booking in advance to avoid missing out. Bookings can be made up to one month before your event date. We’ll just need a $25 deposit to secure it, which goes toward your total hire cost. Please note, the deposit is non-refundable and non-transferable if the costume is cancelled or not collected.

Yes! We are happy to find costumes for you from our collection. This includes measuring options depending on the sizes required and sending you photos for your approval. Please note there is a minimum service fee of $30/hour to arrange bookings of three or more costumes remotely. The service fee goes towards your total hire cost but is non-refundable if you do not go ahead with the order. This is in addition to the booking deposit.

We can courier your costume if there's enough time to do so as we send them out a week in advance. There’s an extra charge for the courier and handling fees, on top of the hire and bond. If you're in Auckland and need it sooner, just get in touch as we might be able to arrange an urgent delivery.

Yes, you can! Just make sure it’s a tracked courier service, and please send us the tracking details once it's on its way back to us.

We sure do! We’ve got a great selection of plus-size costumes in a variety of styles and themes.

Definitely! We always encourage trying on costumes in-store. No appointment needed, just pop in and our friendly team will be happy to help with sizing and styling.

Shoes and wigs aren’t included in the base hire, but we do have them available to hire separately if you need them.

Yes, we do! The costumes on our website are just a glimpse of what we have in-store. We’ve got thousands of costumes, so please contact us if you can't see what you're looking for.

You can absolutely just take the parts you need! We’ll price your hire based on what you choose. Please note, even if you’re only hiring accessories, a bond will still apply.

Nope, leave that to us! Many of our costumes are delicate and require special care, so we handle all the cleaning once they’re returned.

If you return your costume late without prior arrangement, we charge a late fee of $15 per night, per costume.

Sure! Just keep in mind that if you paid by card, we’ll need the same card to process your bond refund.

Unfortunately not, for security reasons, we don’t have an after-hours drop-off option. Costumes need to be returned during our opening hours.

If something is damaged or missing, we’ll deduct the cost of repairs, cleaning, or replacement from your bond. If the cost is more than the bond, you’ll just need to pay the difference.

Most of our costumes are for hire only, but keep an eye on our social media! We occasionally hold garage sales where we sell retired/excess costume pieces.